As a Restaurant Captain, your role is crucial in providing exceptional customer service, overseeing the restaurant operations, and ensuring a memorable dining experience for guests.
Key Responsibilities:
- Provide excellent customer service to guests, ensuring their satisfaction and addressing any concerns or complaints promptly and professionally.
- Supervise and train restaurant staff, including servers, hosts/hostesses, and bussers, ensuring they understand their roles and responsibilities and perform them efficiently.
- Coordinate and communicate effectively with the kitchen staff, ensuring smooth and timely food service and maintaining a high level of efficiency and productivity.
- Take guests’ orders accurately, ensuring special requests or dietary restrictions are noted and relayed to the kitchen. Upsell menu items, beverages, and promotions to enhance guest experience and increase revenue.
- Oversee table assignments, ensuring guests are seated promptly and efficiently. Monitor the dining area, providing guidance and assistance to the staff as needed to maintain proper service standards.
- Possess a thorough understanding of the menu items, including ingredients, preparation methods, and potential allergens, to answer guest questions and provide recommendations.
- Maintain the cleanliness and organization of the dining area, ensuring tables are properly set and presentable. Coordinate with the housekeeping team to ensure cleanliness and tidiness throughout the restaurant.
- Manage guest reservations, ensuring accurate record-keeping and efficient table allocation. Coordinate with the host/hostess team to ensure smooth seating arrangements for walk-in guests and large parties.
- Compile and report sales data, including covers, upsells, and guest feedback, to the restaurant manager or supervisor. Assist in analyzing data to identify trends and opportunities for improvement.
Qualifications:
- Excellent verbal and written communication skills to effectively interact with guests, staff, and other departments within the resort.
- Demonstrated ability to lead and motivate a team, maintaining a positive and collaborative work environment.
- A genuine passion for providing exceptional customer service, with a focus on guest satisfaction and problem resolution.
- In-depth knowledge of menu items, including ingredients, preparation methods, and potential allergens, to assist guests in making informed choices.
- Strong organizational and multitasking abilities to manage reservations, table assignments, and guest requests while ensuring efficient service flow.
- Ability to promote and upsell menu items, beverages, and promotions to enhance guest experience and increase revenue.
- Keen attention to detail to ensure accurate order-taking, proper table settings, and adherence to service standards.
- Willingness to work in a dynamic and fast-paced environment, including weekends, evenings, and holidays as per the demands of the resort.
- Familiarity with food safety and sanitation practices, including knowledge of health and safety regulations.
